Shipping policy
At RITUVA, we design our fulfillment process to be as considered as the products themselves. This policy explains how orders are processed, shipped, and delivered.
Order Processing
Orders are typically processed and prepared for shipment within 1–3 business days of purchase, excluding weekends and public holidays. During high-demand periods, processing may take slightly longer — if that happens, we will let you know by email.
Once your order ships, you will receive a confirmation email with tracking information so you can follow its progress.
Shipping Rates & Coverage
We currently offer free standard shipping on all orders to the following destinations:
- United States
- United Kingdom
We are working to expand shipping coverage to additional countries. If your country is not yet listed, it is not currently supported at checkout — please contact us and we will let you know when that changes.
Estimated Delivery Times
Once an order ships, estimated transit time is approximately 7–14 business days, depending on your location and local customs or courier conditions. These are estimates, not guarantees — carrier delays, customs processing, and regional disruptions can occasionally extend delivery beyond this window, and we appreciate your patience if that happens.
Order Tracking
Every order ships with a tracking number, sent to the email address used at checkout. If tracking shows no movement for an extended period, please contact us and we will look into it with our fulfillment partner on your behalf.
Fulfillment Partners
To keep RITUVA lean and focused on product quality rather than warehousing overhead, some or all orders may be fulfilled through vetted third-party fulfillment partners. This does not affect your rights under this policy or our Refund Policy — RITUVA remains fully responsible for your order from purchase through delivery.
Customs, Duties & Taxes
For international orders, any customs duties, import taxes, or related fees are the responsibility of the customer and are not included in the item price or shipping cost. These charges, if any, are determined by your local customs authority.
Incorrect Address
Please double-check your shipping address at checkout. If you notice an error, contact us as soon as possible — we can amend the address before an order ships, but cannot guarantee changes once it has been handed to our fulfillment partner or carrier.
Lost or Damaged Shipments
If your order arrives damaged, or tracking confirms delivery but you have not received your package, contact us within 14 days of the delivery date (or expected delivery date) so we can investigate with the carrier and make it right.
Contact Us
Questions about an order or this policy? Reach us at support@rituva.store and we'll get back to you as soon as we can.