Refund policy
We want every RITUVA ritual to earn its place in your routine. If something isn't right, this policy explains how returns and refunds work.
30-Day Return Window
You have 30 days from the date your order is delivered to request a return. To be eligible, your item must be:
- Unused and in the same condition you received it
- In its original packaging, with all accessories and included components
- Accompanied by proof of purchase (order number or receipt)
For hygiene reasons, gel pads and any other single-use or skin-contact consumables cannot be returned once opened, unless the item you received is defective or incorrect.
How to Start a Return
Email returns@rituva.store with your order number and the reason for your return. We will confirm eligibility and provide return instructions, including the return address. Please wait for this confirmation before sending anything back — items returned without prior contact may experience delays in processing.
Return Shipping
If the return is due to a defective, damaged, or incorrect item, we will cover the cost of return shipping. If you are returning an item for any other reason (change of mind, no longer needed, etc.), return shipping is the customer's responsibility.
Refunds
Once we receive and inspect your return, we will notify you by email whether it has been approved. Approved refunds are issued to your original payment method within 5–10 business days of approval. Your bank or card provider may take additional time to reflect the refund on your statement.
Original shipping charges are non-refundable, except where the return is due to our error (defective, damaged, or incorrect item).
Exchanges
The fastest way to get a different item is to return your original order (once approved) and place a new order separately. If your item arrived defective or incorrect, contact us first — we will arrange a replacement directly wherever possible, at no extra cost to you.
Damaged or Defective Items
If your RITUVA device arrives damaged or isn't working as expected, contact us within 14 days of delivery with your order number and, if possible, a photo or short video of the issue. We will make it right with a replacement, repair guidance, or refund, depending on the situation.
Late or Missing Refunds
If you haven't received a refund after the timeframe above, first check with your bank or card provider, as processing times vary. If it's still missing after that, contact us at returns@rituva.store and we'll look into it.
Contact Us
Questions about a return or this policy? Email returns@rituva.store — we're glad to help.